What is NetZen AI?
Do you want to leverage Generative AI to help your L1 support teams diagnose and solve end-user problems quickly and efficiently? If yes, then try NetZen AI.
When an end user reports that a web service (for example, Salesforce or Zoom) isn’t working, IT support scrambles to diagnose the issue. But the root cause could be anything:
- Weak Wi-Fi signal.
- ISP issues like high latency, packet loss, or slow speeds.
- Localized application outages.
- Pending updates on the user’s device.
- High CPU or memory usage.
Gathering all this data takes time—while your user is stuck and unable to work.
Introducing NetZen AI
NetZen AI jumps into action as soon as a ticket is created. Using Generative AI, it determines what data is needed to diagnose the issue and guides the user in submitting it with just a few clicks. NetZen AI
- Provides Immediate remediation steps for users and support teams
- Recommends when to escalate the issue and collects relevant diagnostic data to support the case.
- Makes tech support faster, smarter, and effortless.
We are a pay-per-use, on-demand SaaS that is easy to integrate and cost-effective at scale. Contact us to get a free demo & a free trial today.
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