The AI that runs your service desk, RMM and PSA.

You decide who approves every change. Your clients get a new service to buy.

Try NetZen AI free

Standard monthly price$100USD per technician per month

Prefer a walkthrough? Book a demo

“What impressed me was NetZen's ability to integrate the AI into the ticketing, have it triage the request and help diagnose the machines.”

Matt Kerekes, CEO, Cinema Hero Solutions. Read the customer interview

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NetZen AIChecking the laptop…

ApprovalAlex (IT Support) approved the fix.

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Product demonstration

AI safety and security

The AI asks before it acts.

Your rules decide what it may do on its own, and every action stays on the record. Technicians start from the findings and stay the decision makers.

Approval per fix
Each fix waits for the approver you set: the requester, your technicians or the site manager.
Ask for a person, any time
An employee can ask for a technician at any point. The AI hands over, and the technician gets the thread and the findings.
Every run recorded
Ticket actions stay on the ticket; every run, manual and scheduled ones too, is in History with who approved it and the result.
One client at a time
Each client's knowledge, scripts and data stay with that client. Answers and fixes go to the people you added or synced; anyone else can leave a request for your team.

One pack opened: each automation with who can run it and who approves — The approver for each fix, set per client.

The approver for each fix, set per client.

What changes

One AI across the desk, the device and your clients.

A ticket conversation where the AI checks the device, fixes the print spooler and drafts the reply

Every ticket starts worked.

The AI has asked the questions, read your knowledge and checked the device before a technician opens it.

AI service desk

A device page: health, hardware, security status and Remote Connect

The AI fixes it on the machine.

Disk space, a stuck service, a wrong clock: checked and corrected with your approval, on Windows, Mac and Linux.

AI RMM

A how-to article in the editor, scoped to one client and shared with its users

A new service your clients will pay for.

Put the AI in front of each client's employees, under your name, with their knowledge and your approvals. You set the price.

AI for your clients

What is included

Service desk, RMM and PSA in one platform. One price per technician.

End users, clients and devices are never billed.

Service desk
Tickets, SLAs, client portal and every channel your clients use.
RMM
Monitoring, patching and remote support on every device.
PSA
Time on the ticket becomes the line on the invoice.
The AI
Investigates every request and runs the fixes you allow, for end users and technicians.

See pricing

Case study

Better prepared tickets. Less back-and-forth.

Cinema Hero Solutions describes how NetZen collects user details and diagnostic context before a technician takes over. Read how its team uses AI in day-to-day support.

Read the case study

Customers