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Expert AI that runs your service desk, RMM and PSA.

Unlimited endpoints, one price per technician. Start with one client and the fixes you approve.

Try NetZen AI free

Standard monthly price$100USD per technician per month

Prefer a walkthrough? Book a demo

“What impressed me was NetZen's ability to integrate the AI into the ticketing, have it triage the request and help diagnose the machines.”
Matt Kerekes, CEO, Cinema Hero Solutions. Read the customer interview
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NetZen AIChecking the laptop…
ApprovalAlex (IT Support) approved the fix.
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Product demonstration

AI security and governance

The AI asks before it acts.

Your rules decide what it may do on its own, and every action stays on the record. Technicians start from the findings and stay the decision makers.
Approval per fix
Each fix waits for the approver you set: the requester, your technicians or the site manager.
Ask for a person, any time
An employee can ask for a technician at any point. The AI hands over, and the technician gets the thread and the findings.
Every run recorded
Ticket actions stay on the ticket; every run, manual and scheduled ones too, is in History with who approved it and the result.
One client at a time
Each client's knowledge, scripts and data stay with that client. Answers and fixes go to the people you added or synced; anyone else can leave a request for your team.

One AI across the desk, the device and your clients.

The AI’s notes and a drafted reply on a ticketThe AI’s notes and a drafted reply on a ticket

Every ticket starts worked.

The AI has asked the questions, read your knowledge and checked the device before a technician opens it.

AI service desk
CPU and memory on a managed deviceCPU and memory on a managed device

The AI fixes it on the machine.

Disk space, a stuck service, a wrong clock: checked and corrected with your approval, on Windows, Mac and Linux.

AI RMM
An article ready for the assistant, scoped to one client and shared with its usersAn article ready for the assistant, scoped to one client and shared with its users

A new service your clients will pay for.

Put the AI in front of each client's employees, under your name, with their knowledge and your approvals. You set the price.

AI for your clients

What MSP teams say about NetZen

NetZen seems much more aligned with where support operations are heading rather than just adding an AI integration onto an older model.
Vik Joshi
Vik JoshiCinema Hero Solutions customer interview
What impressed me was NetZen’s ability to integrate the AI into the ticketing, have it triage the request and help diagnose the machines. It was exactly what we were looking for.
Matt Kerekes
Matt KerekesCEO, Cinema Hero Solutions
NetZen is a great fit for MSPs with help desk teams. It can help technicians solve L1 and L2 issues faster, and the team is very responsive to customer feedback.
Daniel Lynes
Daniel LynesPresident, Hammer Software
What I like about NetZen is that it helps cut down the back and forth in IT support. It gathers the information upfront and automates common tasks. For a small MSP/MSSP, that means less time troubleshooting and more time taking care of clients.
James Cook
James CookITFortress

Customer story: Cinema Hero Solutions

Better prepared tickets. Less back-and-forth.

How NetZen collects user details and diagnostic context before a technician takes over, and how the team uses AI in day-to-day support.

Read the case study

Partners and awards

Communitech
Accelerator Centre
Innovation Factory
AI Partnerships
Scale Up Canada Waterloo50
FoundersBeta

Put the AI to work on your tickets.

Start with one client and watch the AI work its tickets. Your current tools keep running during the trial.
Start free trialBook a demo