Built for MSPs
AI service desk, RMM and automation for MSPs
“What impressed me was NetZen's ability to integrate the AI into the ticketing, have it triage the request and help diagnose the machines.”
Thanksgiving Offer
$50$100USD per technician per month*
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My VPN won't connect since this morning. It says authentication failed.
I checked your laptop. The VPN client and your password are fine, but the clock is 7 minutes off, so the login certificate fails. I've asked IT to approve a clock sync.
Clock synced. Connect again: the VPN is up.
Example resolution
Outcomes
Deliver the AI efficiency your customers expect
Resolve technical issues faster
Bring user context, device diagnostics and AI assistance into the same ticket, so technicians can focus on the fix.
Service desk
Stay ahead of endpoint issues
Monitor device health, manage updates and support customer devices remotely across clients and sites.
RMM
Spend less time on repeat work
Automate routine checks and approved fixes. Keep users informed while your team handles the work that needs their judgment.
Automation
Case study
Better prepared tickets. Less back-and-forth.
Cinema Hero Solutions describes how NetZen collects user details and diagnostic context before a technician takes over. Read how its team uses AI in day-to-day support.
Customers
What MSP teams say about NetZen
NetZen seems much more aligned with where support operations are heading rather than just adding an AI integration onto an older model.
What impressed me was NetZen’s ability to integrate the AI into the ticketing, have it triage the request and help diagnose the machines. It was exactly what we were looking for.
NetZen is a great fit for MSPs with help desk teams. It can help technicians solve L1 and L2 issues faster, and the team is very responsive to customer feedback.
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