AI Platform built to deliver IT Services
NetZen is an AI native PSA Lite for smaller MSPs and enterprise IT, helping you do more with the same team while reducing tool sprawl and operating costs.
NetZen reimagines IT support with AI at its core
Meet users where they already work with seamless support across Web, Chat, Email, Mobile and Desktop
We have deep integrations with Slack and Teams. So your end users don't have to go anywhere new to get support.
AI assisted service requests are fully automated.
From Chaos to Control
Unlock your Service Desk performance with NetZen
Eliminate repeat tickets filling your queue
NetZen automates routine L1 requests and resolves common issues before they become tickets.
End the guesswork at the start of every ticket
NetZen captures structured intake and real time diagnostics so tickets begin with full context.
Cut through system noise and surface real signals
NetZen collects and attaches relevant endpoint and system data automatically inside the ticket.
Make real time support the standard
NetZen works inside Slack, Teams, web chat, and voice so users get support instantly where they already work.
Reduce back and forth from day one
Keep complete visibility across every ticket
24/7
Instant help for the users thru Voice and Chat
almost-zero
Time to start fixing tickets
30% ↑
Shift routine tasks to automation and increase technician capacity by upto 30%
Still have questions?
Maybe these answers will help.
NetZen AI is an AI native service desk for MSPs and Enterprise IT that captures context and diagnostics at intake, so tickets start actionable. It combines advanced AI with deep integrations across IT environments to diagnose problems, guide users and resolve issues automatically. NetZen works alongside human support teams by handling repetitive frontline work at scale so IT professionals can focus on higher value impactful work while users get fast, consistent support.
Yes, dramatically. If your ticket queue is filled with WiFi issues, application problems, VPN troubles, or device glitches, it is time for NetZen AI. NetZen clears that backlog using end user diagnostics and a smart knowledge base, so your team can focus on strategic work instead of repetitive tasks.
Traditional ITSM systems just track tickets. NetZen doesn't just organize requests, it resolves them. It gives instant answers, fixes issues automatically, and learns from every interaction so the next problem is faster to solve.
NetZen still helps by opening the ticket, categorizing it, and handling initial triage. When a ticket reaches a human, all context and diagnostics are already included, reducing back and forth. The Ticket Copilot then helps IT agents craft better solutions faster.
It's live in a day. No consultants. Just connect your tools (Slack, Teams, your ITSM, etc.) and let NetZen handle support right where it's already happening.
NetZen is built with enterprise-grade security from day one. We use end-to-end encryption, secure data centres and role based access controls to ensure your data is protected at all times. Your data stays in your environment, and we never train our models on your proprietary information.
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