Security
How we protect your data and your environment.
NetZen AI is designed for MSPs and enterprise IT teams that handle sensitive endpoint, ticket, and identity data every day. Security is embedded in platform architecture—not added as an afterthought. We use encryption in transit and at rest, role-based access controls, and secure development practices across our web application, APIs, and endpoint agent.
Customer data stays in your environment. We do not use proprietary ticket content or diagnostics to train public models. Operational access is limited, logged, and governed by least-privilege policies. Our team works with security reviewers during enterprise evaluations and provides documentation for vendor risk assessments.
Compliance readiness spans regulated industries: SOC 2 aligned controls with independent attestation in progress, HIPAA readiness for healthcare-adjacent deployments, and PIPEDA alignment for Canadian privacy requirements. Review the summaries below and contact us for detailed security questionnaires or architecture reviews tailored to your environment.
SOC 2
NetZen AI has implemented SOC 2 aligned security controls and is preparing for independent SOC 2 attestation.
HIPAA ready
NetZen AI is HIPAA ready, with controls and practices aligned to help support healthcare and other regulated environments.
PIPEDA ready
NetZen AI is PIPEDA ready, with privacy and data handling practices aligned to Canadian federal privacy requirements.