Platform
AI native service desk for MSPs and IT. Tickets, automations, and endpoints in one workflow.
NetZen AI is an AI native service desk for MSPs and enterprise IT. Ticket Routing covers AI ticket triage and assignment. Users reach the desk in Microsoft Teams and Slack; technicians get Ticket Copilot in the ticket.
Service Desk
The ticket is the center of the work. Agents run the queue, conversation, and time in one service desk. No separate PSA is required for ticketing.
End User Portal
Give end users a rich experience, not a clumsy ticket page.
User Assistant
End users talk to NetZen in Teams, Slack, Webchat, email, or Voice. The assistant creates or updates a ticket and can collect details, check status, or run automations on endpoints and in the cloud. That includes Microsoft Teams service desk and Slack intake.
Intake Policy
Our AI system automatically creates a smart form based on the problem and asks targeted questions to reduce back and forth and save you time.
Ticket Routing
AI assists service managers with efficient ticket assignment. Agents can enable auto ticket assignment. That is AI-powered ticket triage for MSPs: the right ticket to the right person, with context attached.
AI Resolutions
Common issues can close through User Assistant, User Guides, and approved automations. Diagnostics and endpoint context stay on the ticket when a technician is needed.
Ticket Copilot
Assists support agents with deeper analysis using AI tools. Your L1s act as L2s. Ticket Copilot is the technician copilot in the ticket.
AI Automations
Common issues can be auto-resolved using AI-assisted automations.
Endpoint Automations
Run actions on Windows, Mac, Linux, and Android endpoints so device work does not wait on a technician.
Browser Automations
Our AI system can perform actions in the browser on your behalf, so you do not repeat logins and button clicks.
API Automations
If you have an API, hook it up to our AI with the API automation generator.
Run Books
Chain automations into one workflow so a request can run several steps without starting over.
AI-Assisted SLA
AI helps keep ticket resolutions on track by promptly suggesting what is pending in the UI. It also promptly reminds users and agents what they need to do on each ticket.
Endpoint Agent
We support Windows, Mac, Linux, and Android. Agents can be organized by client and site.
Ready to improve ticket resolution times?
Start a 30-day free trial, or book a demo with the team.