Pricing
Simple AI service desk pricing for MSPs
NetZen
ONE PLAN$100
USD per technician
per month
Billed per technician who works in NetZen. The first 30 days are free, and you pay nothing if you cancel before they end.
Everything included
AI included
Assistants for end users and technicians are in the seat, not a second SKU.
No paywalls
One plan. Every platform capability is on, including the ones other stacks gate behind Pro or Enterprise.
Unlimited endpoints
Monitoring does not meter as the fleet grows. Device count is not a line item.
Unlimited clients and mailboxes
Add customers and inboxes without rewriting the contract.
Teams and Slack
Intake where users already work, included in the same price.
Automations included
Self-resolution and runbooks are part of the seat, not an automation pack.
Never billed:
End usersEndpointsClientsMailboxesWhy a flat fee
Why MSPs pick a flat fee
$100
One number
No Pro, Growth, or Power ladder. The same platform for a five-person bench and a fifty-person one.
Unlimited
Endpoints stay off the bill
Per-device RMM and hybrid per-tech-plus-per-endpoint models make every new customer more expensive to run. This seat does not.
Included
AI is not a second invoice
Assistants, assignment, queue management, and knowledge-base support ship in the price other vendors still meter.
What you get
What the seat actually runs
The desk
AI assistants for end users and technicians sit on the ticket. Assignment, queue management, and SLA reporting stay in one workspace. Common issues self-resolve from automations and the knowledge base before they occupy a technician.
Every endpoint
Unlimited monitoring and remote access are in the seat. AI-assisted software installation uses a private repository for Windows, Mac, and PC: the kind of capability other platforms still hold behind an enterprise plan.
Identity and tenants
Unlimited Microsoft tenants and Active Directory, with role-based onboarding, offboarding, and application management. MFA is included so access control does not become another module.
How clients work with you
A client portal with custom branding and URL, Teams and Slack, Google and Microsoft 365 calendar, reports and dashboards, and 24/7 support. The relationship layer is not an upgrade.
Compare
How billing differs
What grows the invoice
Endpoints, extra modules, and AI add-ons as the book of business grows.
Technician seats only. Endpoints, clients, and mailboxes stay unlimited.
AI
Sold as an add-on or locked in a higher tier.
Included for end users and technicians.
Platform completeness
PSA, RMM, and chat sold separately. Features gated by plan.
One plan: monitoring, automations, Teams, Slack, and AI.
FAQ
Pricing questions
A technician is a licensed member of your team who works in NetZen. End users, clients, and endpoints are never billed as technicians.
AI is included; it is not an add-on. The seat also includes all platform features with no paywalls, unlimited endpoint monitoring, unlimited clients and mailboxes, Microsoft Teams, Slack, and automations.
No. Endpoint monitoring, clients, and mailboxes are unlimited in the per-technician price. Adding devices or customers does not change the seat fee.
No. There is one plan. AI assistants for end users and technicians, ticket assignment and queue management, automations, remote access, the client portal, and the rest of the platform are included.
Start the free guided tour on your own laptop. It takes about ten minutes, then NetZen is yours free for 30 days with no card. Add a card any time to keep using it after that; your first charge comes when the 30-day trial ends. You can also book a demo if you want to walk through the platform first.