Pricing
One flat fee per agent. AI, unlimited endpoint monitoring, automations, Teams, and Slack are in the price — not add-ons.
One plan. The whole platform.
MSPs are billed per licensed technician, not per device. The number does not change when you onboard another client or another thousand endpoints.
$100
USD / agent / month
Billed per technician who works in NetZen. End users are not seats.
AI included
Assistants for end users and agents are in the seat — not a second SKU.
No paywalls
One plan. Every platform capability is on, including the ones other stacks gate behind Pro or Enterprise.
Unlimited endpoints
Monitoring does not meter as the fleet grows. Device count is not a line item.
Unlimited clients and mailboxes
Add customers and inboxes without rewriting the contract.
Teams and Slack
Intake where users already work, included in the same price.
Automations included
Self-resolution and runbooks are part of the seat, not an automation pack.
Why MSPs pick a flat fee
Typical stacks punish growth: more devices, another AI SKU, another tier. NetZen keeps the invoice tied to the team you actually staff.
$100
One number
No Pro, Growth, or Power ladder. The same platform for a five-person bench and a fifty-person one.
Unlimited
Endpoints stay off the bill
Per-device RMM and hybrid per-tech-plus-per-endpoint models make every new customer more expensive to run. This seat does not.
Included
AI is not a second invoice
Assistants, assignment, queue management, and knowledge-base support ship in the price other vendors still meter.
What the seat actually runs
The price covers the operating layer — desk, endpoints, identity, and how clients reach you — not a starter SKU that unlocks the rest later.
The desk
AI assistants for end users and support agents sit on the ticket. Assignment, queue management, and SLA reporting stay in one workspace. Common issues self-resolve from automations and the knowledge base before they occupy a technician.
Every endpoint
Unlimited monitoring and remote access are in the seat. AI-assisted software installation uses a private repository for Windows, Mac, and PC — the kind of capability other platforms still hold behind an enterprise plan.
Identity and tenants
Unlimited Microsoft tenants and Active Directory, with role-based onboarding, offboarding, and application management. MFA is included so access control does not become another module.
How clients work with you
A client portal with custom branding and URL, Teams and Slack, Google and Microsoft 365 calendar, reports and dashboards, and 24/7 support. The relationship layer is not an upgrade.
How billing differs
The comparison is the model, not a competitor’s current SKU sheet. Those numbers move; the way they meter usually does not.
Typical stack
NetZen
What grows the invoice
Typical stack
Endpoints, extra modules, and AI add-ons as the book of business grows.
NetZen
Agent seats only. Endpoints, clients, and mailboxes stay unlimited.
AI
Typical stack
Sold as an add-on or locked in a higher tier.
NetZen
Included for end users and support agents.
Platform completeness
Typical stack
PSA, RMM, and chat sold separately. Features gated by plan.
NetZen
One plan: monitoring, automations, Teams, Slack, and AI.
Pricing questions
How the seat is billed, what is included, and how to start a trial.
An agent is a licensed technician or support agent who uses NetZen. End users, clients, and endpoints are not billed as agents.
AI is included — it is not an add-on. The seat also includes all platform features with no paywalls, unlimited endpoint monitoring, unlimited clients and mailboxes, Microsoft Teams, Slack, and automations.
No. Endpoint monitoring, clients, and mailboxes are unlimited in the per-agent price. Adding devices or customers does not change the seat fee.
No. There is one plan. AI assistants for end users and agents, ticket assignment and queue management, automations, remote access, the client portal, and the rest of the platform are included.
Start a 30-day free trial. No credit card is required to begin. You can also book a demo if you want to walk through the platform first.
Run the desk on one number.
Start a 30-day free trial, or book a demo and walk the stack against your ticket mix.