Free calculator
AI service desk ROI calculator
Estimate the cost of a technician-seat subscription and the capacity your service desk could release. Enter your own ticket volume, handling time and pilot results. Free to use, with no signup.
Cost model
Calculate costs and potential technician capacity
Default: NetZen list price. Enter the price in your quote.
Licensed technician seats in your quote; minimum one
Used for a derived cost per endpoint; not included as a separate charge
From your current system
Illustrative input, not a published resolution rate
For the tickets the AI would close
Salary, benefits and overhead
Only what you actually cancel
- AI service desk per month5 × $100
- $500
- Per endpointDerived comparison, not a billing unit
- $1.00
- Estimated capacity releasedPer month; not a reduction in paid hours
- 30 h
- Value assigned to that capacity
- $1,350
- Subscriptions retired
- $0
- Monthly subscription cash differenceRetired subscriptions minus the new subscription; excludes labor value
- -$500
Combined monthly value estimate
$850
Capacity value + retired subscriptions − the new subscription. This is a planning estimate; released hours become cash savings only if paid costs actually fall.
Assumptions
- This model uses a monthly technician-seat subscription. The default is NetZen’s US$100 list price, not an industry average. Enter your quoted price. Promotions, taxes, usage charges, onboarding and overlapping subscriptions are excluded.
- Only tickets resolved without technician intervention count toward estimated capacity. Exclude reopened tickets within your agreed follow-up window. Time saved on handoffs is not counted.
- The share the AI resolves is your input. We do not publish an average because it depends on your documentation, the automations you enable and your ticket mix. Measure it in the pilot.
- Tool savings count only what you actually cancel.
- Released technician time is capacity, not an automatic payroll saving. The combined estimate values that capacity at your input hourly cost. Onboarding, overlapping subscriptions and ongoing review time are excluded; measure those separately in the pilot.
What does service desk AI cost for your team?
A quoted seat price is only one part of the decision. A useful model starts with how many technicians need access, what you would stop paying for, and which tickets actually stop requiring technician work. This calculator models a per-technician subscription; it does not estimate per-resolution, per-token or per-device charges.
The initial US$100 seat price is NetZen’s standard monthly list price, not a market average. Change it to the price in your quote. Promotional pricing, tax, voice usage, implementation and overlapping subscriptions need separate treatment. Keep a copy of the quote with your pilot record.
How the calculator works
Monthly subscription = technicians × monthly price per technician. Released hours = monthly tickets × share resolved without a technician × technician minutes per eligible ticket ÷ 60. Capacity value = released hours × loaded hourly cost.
Subscription cash difference = tools actually retired − the new subscription. Combined monthly value estimate = capacity value + subscription cash difference. A positive combined estimate does not mean payroll or cash spending falls: it assigns a value to time you may redeploy.
A worked example, with the cash difference kept separate
Suppose five technicians use a US$100 monthly seat, with 600 tickets a month. If a pilot shows that 15% of comparable tickets no longer require 20 minutes of technician work, the modeled capacity is 30 hours a month. At a loaded hourly cost of US$45, that capacity is valued at US$1,350.
With no subscriptions retired, the new subscription costs US$500 and the subscription cash difference is −US$500. The combined value estimate is US$850. This is an illustrative scenario, not a NetZen resolution benchmark or a promise of savings. Use observed completion and reopen data in place of the example assumptions.
Use pilot measurements before making a purchase decision
Compare similar ticket categories over the same business hours. Exclude reopened tickets from successful autonomous completions, and record the technician review time that remains. Do not count a quick AI response as a resolved request.
Use the evaluation checklist to collect evidence, and the migration checklist to identify costs outside this simple monthly model. A conservative estimate with known gaps is more useful than a large projected return built on an unmeasured resolution rate.
FAQ
Questions about this resource
Yes. You can change the inputs and download the worksheet without creating an account. The calculation uses the inputs in your browser; no form submission is required.
The subscription cash difference compares retired subscriptions with the new subscription. Released technician hours are shown separately as capacity. Their assigned value becomes a cash saving only if paid costs actually fall.
Yes. Enter the monthly price per technician from the quote. This model covers technician-seat subscriptions; add per-device, per-resolution, usage, implementation and overlapping subscription costs separately.
Use the share observed in your own pilot for comparable tickets, after excluding reopened or incorrectly closed requests. The initial percentage is an illustrative input, not an industry average or a published NetZen result.