Service Desk and PSA
AI service desk and PSA for MSPs
Help users get support quickly and give technicians the context to resolve complex issues. AI investigation, conversations and service operations stay together in NetZen.
Thanksgiving Offer
$50$100USD per technician per month*
Prompt support for users
Take requests in the channels customers already use and collect the details needed to act.
A head start for technicians
Bring diagnostics, relevant knowledge and approved actions into the ticket.
Service operations included
Keep SLAs, time, agreements, quotes and billing alongside the work.
AI on every ticket
Less back-and-forth. More time for the fix.
AI collects the missing details, investigates supported systems and handles routine fixes you allow. When a technician is needed, the findings stay with the ticket.
Asks the questions your intake policy requires
Installs approved apps, frees disk space and restarts services
Hands off with a summary and a recommended technician
SLAs
See which tickets are at risk before they breach
Track response and resolution targets in the right business hours. See at-risk tickets and review service performance by client, priority and technician.
Response and resolution targets by priority
At-risk and breached tickets in one view
Service performance by client and technician
PSA
Keep service work connected to billing
Manage quotes, agreements, time and invoices alongside customer support. Connect QuickBooks Online or Xero for accounting and payment status.
Managed services, blocks of hours and projects
Quotes, purchase orders and credit notes
Time on the ticket becomes the invoice line
Everything a busy desk runs on
Client portal
Clients raise and follow tickets, approve requests and see their invoices under your brand.
Projects
Milestones, an hours budget and tasks that are ordinary tickets, from reusable templates.
Saved views
Shared queues per team or client, with updates posted to a Teams or Slack channel.
Technician availability
Out-of-office from Microsoft or Google calendars, so work goes to people who are in.
Quotes that close
Clients accept from a link. The yes becomes an agreement and an invoice.
Purchase orders
Order hardware and licenses, receive them and bill them to the client.
For MSPs serving medium and large organizations
Customer operations
Manage each customer’s sites, service commitments and billing from the same platform your technicians use.
User support
Respond to everyday requests while complex issues reach technicians with the context already collected.
What impressed me was NetZen’s ability to integrate the AI into the ticketing, have it triage the request and help diagnose the machines. It was exactly what we were looking for.
Questions
Microsoft Teams, Slack, Google Chat, Pumble, email, web chat and phone. Every channel opens and updates the same ticket.
It handles intake, answers from your knowledge base, checks devices and runs the fixes you allow, such as installing an approved app or restarting a service. Anything that needs approval waits for a person.
One price per technician a month. End users, clients and devices are included. The trial is free for 30 days with no card.