For MSPs quoting SuperOps
SuperOps alternative for MSPs
“NetZen seems much more aligned with where support operations are heading rather than just adding an AI integration onto an older model.”
Thanksgiving Offer
$50$100USD per technician per month*
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NetZen and SuperOps, side by side
SuperOps Prime and Prime Plus plans: billed per endpoint per month, minimum 150 endpoints, unlimited technicians, price on request, AI agents as add-ons with pricing to be announced, from superops.com/pricing, 27 October 2026.
Is SuperOps pricing per endpoint or per technician?
Per endpoint, with a 150-endpoint minimum, unlimited technicians and a quote from sales. NetZen charges for the technician seat and nothing else: devices, clients, mailboxes and the AI are in the seat, and the price is on the pricing page, not in a quote. Each technician managing a large fleet pays NetZen less; many technicians with few devices can pay SuperOps less.
What does the AI do on a client ticket?
A client reports a stopped service in Teams (an example, not a customer). The service desk assistant opens the ticket, asks what your intake policy requires, then checks the device through the endpoint agent. The fix it finds waits for the approver you set on that automation. When it cannot finish, it hands the ticket to a technician with the findings and device logs attached.
What do MSPs running NetZen report?
“It hands the ticket to us and says, here are the details, here are the logs, now you can dive into it, rather than spending 30 minutes to an hour trying to find out what is actually happening.”
Matt Kerekes, CEO, Cinema Hero Solutions. The customer's own words, not a measured result. Read the case study.
Before you install anything
SuperOps does not publish a price: per endpoint per month, a 150-endpoint minimum on every plan, unlimited technicians, and a figure from sales after the trial. NetZen publishes its price: US$100 per technician a month, US$50 in the first year on the Thanksgiving offer.
It depends on your ratio of devices to technicians. Divide your SuperOps quote by your technician count: if the result is above the NetZen seat price, NetZen costs less. Adding devices, clients or mailboxes never changes a NetZen invoice.
No. A fix that changes a device waits for the approver you chose: the requester, your technicians or the site manager. Read-only checks run without approval. Every run is logged under History.
On Google Cloud in the United States. The endpoint agent and the web app talk to NetZen over HTTPS only; nothing opens inbound on a client device.
Keep your SuperOps quote open and run NetZen beside it for 30 days with a work account, no card. Connect one computer, approve the sample-client app request, and score the pilot before you decide.