Cost
How much do AI IT support agents cost for MSPs?
With NetZen, nothing beyond the technician price: the agent is in the US$100 per technician a month. Vendors that sell the agent separately price it per managed user, per endpoint or by quote, on top of the PSA and RMM you already pay for.
30 days · No card required · Work account
AI safety and security
The AI asks before it acts.
1. It reads
The ticket, the device and that client’s knowledge.
2. It asks
The requester, your technicians or the site manager, as you set per fix.
3. It records
The run, the approval and the result, on the ticket or in History.
Per technician, or per endpoint?
NetZen charges per technician only. Endpoints, end users, clients and mailboxes are never billed, so taking on a new client does not raise the bill, and the agent works every client’s tickets at no extra line.
One price per technician →What to ask a vendor who prices the agent separately
Whether the price is per managed user, per endpoint or per resolution; what counts as a resolution; whether device actions need your RMM’s API tier; and what the PSA and RMM you keep cost beside it. Add the three numbers before you compare them with one.
Released time is capacity, not cash
The agent’s value is the tickets it works before a technician opens them and the hours a technician starts with findings instead of questions. We do not quote savings; the trial shows you the tickets.
Model it on your own ticket counts →Five technicians
US$500 a month, agent included.
Five technicians at US$100, with every client device, mailbox and end user included. US$250 a month in the first year on the Thanksgiving offer (one-year term).
What is in the price, what is extra →Questions MSPs ask
NetZen charges per technician only; endpoints, end users and clients are never billed. Other vendors price per managed user, per endpoint or by quote, on top of the PSA.
No. The 30-day trial needs a work account and no card, and the first charge comes when the trial ends only if you added a card.
Yes. Each client’s employees use it under your name with their knowledge and your approvals, and NetZen charges no per-end-user AI seat. You set the price.
From an MSP using NetZen
“NetZen seems much more aligned with where support operations are heading rather than just adding an AI integration onto an older model.”
Vik Joshi, Cinema Hero Solutions
Read the customer story →Try the NetZen platform
Thanksgiving Offer
$50$100USD per technician per month*
Connect your own computer, send the sample app request and follow the approval and the device action.
Continue exploring
Overview