Channels
Meet each client where they already are, from one queue.
An offshore desk is judged on how it feels to the client’s employees. With NetZen they ask for help in the channel they already use, and your technicians work every client from one queue.
30 days · No card required · Work account
AI safety and security
The AI asks before it acts.
1. It reads
The ticket, the device and that client’s knowledge.
2. It asks
The requester, your technicians or the site manager, as you set per fix.
3. It records
The run, the approval and the result, on the ticket or in History.
Teams, Slack, Google Chat, email, chat and phone
The client’s Microsoft 365 or Google Workspace connects once; the AI appears as your branded help app in their Teams or Google Chat, or as an app in their Slack or Pumble workspace. Email to your support inbox and web chat on your site open the same ticket.
What connects, per client and once →One queue across every client
Your technicians see tickets from every client in one queue with client, site, priority and due time, and saved views per team or client. Updates post to a Teams or Slack channel of your own if you want them there.
The service desk →The invoice follows the ticket
Billable time logged on the ticket feeds the draft invoice under that client’s agreement, in US dollars or the currency you bill in, with QuickBooks Online or Xero for accounting.
One price per technician →Questions MSPs ask
No. Each client is a client in your NetZen organization with its own sites, devices, users, knowledge and connections.
Yes. Google Workspace connects per client for users, Gmail and Google Chat, the same way Microsoft 365 does for Teams and Outlook.
Nothing on the NetZen invoice. Clients, sites, devices, mailboxes and end users are never billed; only technicians are.
From an MSP using NetZen
“They're seeing speed and consistency in the responses. Their tickets are being handled more efficiently.”
Vik Joshi, Cinema Hero Solutions
Read the customer story →Try the NetZen platform
Thanksgiving Offer
$50$100USD per technician per month*
Set the test computer’s site to a US time zone and watch the SLA clock run in the client’s hours.
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Overview