Service economics
What a hospitality MSP pays: per technician, venues free
NetZen’s AI support, RMM and PSA are included at US$100 per technician per month at standard pricing. Adding a venue does not add a per-location NetZen fee.
30 days · No card required · Work account
AI safety and security
The AI asks before it acts.
1. It reads
The ticket, the device and that client’s knowledge.
2. It asks
The requester, your technicians or the site manager, as you set per fix.
3. It records
The run, the approval and the result, on the ticket or in History.
The base subscription follows your team
Devices, clients and end users are included in the technician subscription. Taxes and phone usage are extra, so your MSP can distinguish the platform price from usage costs.
See current pricing →Ticket work stays connected to billing
NetZen includes agreements, logged time and invoicing beside the service desk. Billable work can flow into invoices, keeping the work your team records connected to the service your client pays for.
See the service desk and PSA →Customer evidence supports the handoff
Cinema Hero Solutions describes receiving details and logs with the ticket so its team can begin investigation. That customer account supports the handoff benefit; it is not a guarantee of the same result on every venue ticket.
Read the customer interview →Questions MSPs ask
The technician price covers the NetZen platform. A proposed POS-specific integration needs separate scope and commercial confirmation.
Yes, NetZen offers a 30-day platform trial with no card. Evaluate a supported device and a representative request before deciding on a service-platform move.
From an MSP using NetZen
“What impressed me was NetZen's ability to integrate the AI into the ticketing, have it triage the request and help diagnose the machines.”
Matt Kerekes, CEO, Cinema Hero Solutions
Read the customer story →Try the NetZen platform
Thanksgiving Offer
$50$100USD per technician per month*
Try NetZen on a supported venue computer and a representative support request. 30 days, no card.
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Overview