Multiple locations
Every venue a site, every site with its own approver
NetZen gives AI and technicians client knowledge and site context in the same service platform. A restaurant group can share support practices while each venue’s devices and contacts remain identifiable.
30 days · No card required · Work account
AI safety and security
The AI asks before it acts.
1. It reads
The ticket, the device and that client’s knowledge.
2. It asks
The requester, your technicians or the site manager, as you set per fix.
3. It records
The run, the approval and the result, on the ticket or in History.
The ticket belongs to a real client and site
Sites group devices and local contacts under each client. That context helps your desk understand where an incident belongs and who can help at the venue.
Explore client support in one desk →Repeatable fixes can serve the right clients
Your MSP can make reviewed automations available to the clients they fit. AI can match a request to an enabled action, with the required approval and results kept in the support workflow.
Explore client-scoped automation →POS-specific work has its own scope
NetZen’s shipped endpoint capabilities support eligible computers. A restaurant platform workflow, such as a proposed Toast menu audit, needs its own access and validation before it becomes part of the service.
Explore the proposed Toast workflows →Questions MSPs ask
Yes, NetZen supports client-specific knowledge and scoped automations. Shared guidance can also support the work your clients have in common.
Site managers can be designated approvers for ticket automations. The required approver depends on the action and the approval policy your MSP sets.
From an MSP using NetZen
“What impressed me was NetZen's ability to integrate the AI into the ticketing, have it triage the request and help diagnose the machines.”
Matt Kerekes, CEO, Cinema Hero Solutions
Read the customer story →Try the NetZen platform
Thanksgiving Offer
$50$100USD per technician per month*
Try NetZen on a supported venue computer and a representative support request. 30 days, no card.
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Service economics