AI IT support for manufacturers
NetZen AI is your L1 support, 24/7, for every plant and every shift. When a scanner, printer or workstation stops mid-shift, staff get help right away; what the AI can't fix goes to your technicians or your MSP with full context and data.
Label printer down on Line 2
Plant 2, by phone
The label printer on Line 2 stopped after last night's update, and boxes are piling up.
Labels are printing again. Thanks!
NetZen AI closed the ticket
Unlimited devices and locations
Every site and every device in one desk, with no per-device fee.
Read more: RMM24/7 AI phone support
Staff call at any hour and the AI answers, so you don't miss calls.
Read more: Voice AIImmediate AI help
Answers from your run books and checks run on the device itself.
Read more: Service DeskAutomations on the fly
Checks on your critical applications the moment staff report a problem.
Read more: Automations
One price per technician. Read more: Pricing
How do night-shift staff get manufacturing IT support?
They call or chat with the AI, at every plant. Four calls from a typical night shift.
Label printer down after an update
Checks the workstation, clears the queue, restarts the print service and confirms a test label.
Next shift locked out of the ERP
Checks the account and the workstation, answers from your run book, or hands the account to your technician by name.
Scanner station PC frozen
Checks CPU, memory and the app, then restarts the service you approved.
Wi-Fi drops at the far end
Runs network and Wi-Fi checks from the device and sends the results to your technician or provider.
What does the AI handle, and where does it stop?
NetZen AI
- Answers shift staff at any hour, by phone, chat or Teams
- Checks workstations, scanners and printers
- Runs the fixes you approved
- Patches in each plant's maintenance window
Your technicians or MSP
- Gets what the AI can't fix, with findings and logs
- Approves fixes, or lets routine ones run
- Handles on-site work
Your engineers and vendors
- PLCs, SCADA and machinery stay with your engineers and their vendors
- ERP and MES vendors fix their own systems; the AI sends them the evidence
Manufacturing IT support questions
US$100 per technician a month, with unlimited plants and devices; Voice AI minutes and taxes are extra. The free trial runs 30 days and needs no card.
Every plant, device and request sits in one desk, and each ticket names the plant and the workstation. Plants and devices are unlimited, and workstation patches are scheduled for each plant's maintenance window.
No. They stay with your engineers and their vendors, and the AI works on the IT side: workstations, scanners, printers, accounts and the network around them.
Yes. Staff can call the support number or use web chat from the station, without a personal work email.
Each plant gets its own maintenance window, and nothing installs outside it.
The AI checks the workstation and its connection, then hands the case to your technician or the vendor with what it found.
Start the free trial, connect one plant, and watch the AI work its tickets. Add the other plants when you are ready.
Yes. Your MSP can run NetZen for you on their own account, or work the handed-off tickets in yours.
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