AI IT support for restaurant groups
NetZen AI is your L1 support, 24/7. Staff at every location get help the moment something breaks, and anything the AI can't fix goes to your technicians or your MSP with full context and data.
Kitchen printer down
Downtown location, by phone
The kitchen printer just stopped, and we are in the middle of the rush.
It printed. Thank you!
NetZen AI closed the ticket
Unlimited devices and locations
Every site and every device in one desk, with no per-device fee.
Read more: RMM24/7 AI phone support
Staff call at any hour and the AI answers, so you don't miss calls.
Read more: Voice AIImmediate AI help
Answers from your run books and checks run on the device itself.
Read more: Service DeskAutomations on the fly
Checks on your critical applications the moment staff report a problem.
Read more: Automations
One price per technician. Read more: Pricing
Who handles restaurant IT support at 8 p.m. on a Saturday?
The AI does, at every location, by phone or chat. Four calls from a typical shift.
Kitchen printer down mid-rush
Checks the PC it prints from, restarts the stuck queue and confirms a test ticket.
POS vendor blames the network
Runs network and Wi-Fi checks at that location and sends the vendor the results.
Manager locked out before opening
Answers from your run book, or hands the account to your technician by name.
Back-office PC crawling
Checks disk, memory and startup items, then runs the clean-up you approved.
What does the AI handle, and what goes to your team or your vendors?
NetZen AI
- Answers staff at any hour, by phone, chat or Teams
- Asks the questions your team would ask
- Checks the device and the network at that location
- Runs the fixes you approved
Your technicians or MSP
- Gets what the AI can't fix, with findings and logs
- Approves fixes, or lets routine ones run
- Handles on-site work
Your vendors
- The POS company, internet provider and printer maker fix their own systems
- The AI opens the case with the evidence and follows it up
Restaurant IT support questions
US$100 per technician a month, with unlimited locations and devices; Voice AI minutes and taxes are extra. The free trial runs 30 days and needs no card.
Every location, device and request sits in one desk, and each ticket names the location and the device. Locations and devices are unlimited, and patches install on each location's own schedule.
No. Your POS company still fixes its own system. The AI checks everything around it at that location and opens the case with them, with the evidence attached.
Yes. They can call the support number or use web chat, and the AI asks which location they are at.
No. It does not process payments or read card data.
Start the free trial, connect one location, and watch the AI work its tickets. Add the rest when you are ready.
Yes. Your MSP can run NetZen for you on their own account, or work the handed-off tickets in yours.
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