AI workflows
Automation without building workflows: the AI runs the fix you approve
NetZen AI connects the user’s question to client knowledge, device findings and enabled automations. That work lives in the ticket your technicians already need to resolve.
30 days · No card required · Work account
AI safety and security
The AI asks before it acts.
1. It reads
The ticket, the device and that client’s knowledge.
2. It asks
The requester, your technicians or the site manager, as you set per fix.
3. It records
The run, the approval and the result, on the ticket or in History.
A device fix can follow the investigation
Our recorded demonstration shows AI finding a clock fault and correcting it after IT approval. The user is then asked to retry the VPN, keeping the confirmed action separate from an unconfirmed connection result.
See the recorded device investigation →Your repeatable work can become an AI action
NetZen supports built-in endpoint checks and custom device, browser and API automations. Your team defines the work clients may request; AI can match a ticket to the enabled action.
Explore the automation platform →Approval and findings remain part of support
Required approvals pause ticket actions for a person. Results stay with the request, so a technician can understand what ran before taking the next step.
See the AI service desk →Questions MSPs ask
Ticket-triggered runs follow your configured approval requirements. Direct technician runs and scheduled runs have different approval behavior.
NetZen does not promise automatic import of Rewst Crates. Evaluate the workflows you need against NetZen’s built-in and custom automations.
From an MSP using NetZen
“What impressed me was NetZen's ability to integrate the AI into the ticketing, have it triage the request and help diagnose the machines.”
Matt Kerekes, CEO, Cinema Hero Solutions
Read the customer story →Try the NetZen platform
Thanksgiving Offer
$50$100USD per technician per month*
Try the service platform for 30 days, no card, before planning a move.
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