NetZen AI Selected for Scale Up Canada's Waterloo50 Cohort

NetZen AI is proud to be selected as part of Scale Up Canada's Waterloo50 cohort, recognizing some of Waterloo's most scalable companies.

This recognition means a lot to us because we are still early in our journey and building every day with a clear mission. We want to help MSPs and IT teams deliver faster, smarter, and more connected support — and Waterloo50 is a meaningful vote of confidence in that direction.

Building from Waterloo makes this milestone even more meaningful. Waterloo has a strong history of innovation, technical talent, and startup ambition. It is a place where founders, engineers, researchers, advisors, and business leaders come together to build companies that can serve global markets. We are grateful to be part of this ecosystem and the community behind Waterloo50.

At NetZen AI, we are building an AI native IT support platform for MSPs and IT teams. Our platform brings ticket intake, endpoint diagnostics, automation, technician assistance, and user communication into one unified system.

Today, many IT support teams work across too many disconnected tools. A support request may come through email, chat, phone, or a portal. The technician then needs to check another tool for device health, another tool for remote access, another system for automation, and another place for documentation. This creates delays, back and forth, and extra work for technicians.

NetZen AI is built to make this workflow more connected.

When a support request comes in, NetZen helps collect user context and technical context together. For technical issues, it can connect the request with real endpoint diagnostics, so technicians can see device health, system signals, network context, and suggested next steps in one place.

This helps technicians start with better information instead of guesswork. It also helps reduce repetitive questions and gives users a faster support experience.

For common issues, NetZen can also support self service guidance or approved automation. The goal is not just to manage tickets. The goal is to help IT teams understand and resolve issues faster.

Being selected for the Waterloo50 cohort reinforces our belief that the future of IT support will be more intelligent, more automated, and more connected. It also reminds us how important it is to keep learning from real MSPs, IT teams, early customers, partners, and advisors.

We are grateful to Scale Up Canada for this recognition and for supporting companies that are building from Waterloo for larger markets. Recognition like this gives early companies encouragement, visibility, and momentum as they scale.

A big thank you to our team, early customers, advisors, and everyone who has shared feedback with us along the way. Every conversation helps us improve the product and sharpen our mission.

We are excited to keep building NetZen AI from Waterloo and to continue supporting the MSP and IT support industry as it moves toward faster, smarter, and more autonomous service delivery. We look forward to what comes next in 2026 and beyond.