AI support for every Microsoft license you sell
NetZen AI answers your licensing customers at any hour, by phone, chat or Teams, under your name. It takes care of user and license requests and Microsoft 365 problems; your team decides what changes and takes over when a person is needed.
New hire needs Microsoft 365
Licensing customer, by phone
Our new accountant starts this morning. Can you set her up with Microsoft 365?
That was quick. Thank you!
NetZen AI closed the ticket
Every customer in one desk
Unlimited customers and tenants, each ticket tied to the right one.
Read more: Service Desk24/7 AI phone support
Customers call any hour and the AI answers under your name.
Read more: Voice AIUser and license changes
New users, license moves and leavers, run on your approval.
Read more: AutomationsDevices covered too
Checks and fixes on your customers' PCs, with no per-device fee.
Read more: RMM
One price per technician. Read more: Pricing
What do licensing customers ask their CSP for?
The same handful of requests, at every customer. The AI handles them in each customer's Microsoft 365, on the approvals you set.
A new employee starts Monday
Creates the account and assigns the license your team approved.
Teams says there is no license
Checks the user's licenses and service plans, then fixes the assignment.
An employee leaves today
Blocks sign-in, frees the license and hands the mailbox to the manager, as your run book says.
“Is Outlook down for everyone?”
Checks Microsoft 365 service health and the user's mailbox before anyone opens a case.
What does the AI handle, and what stays with you or Microsoft?
NetZen AI
- Answers customers at any hour, by phone, chat, email or Teams
- Checks accounts, licenses and Microsoft 365 health
- Runs the user and license changes you approved
- Says it is AI, and a person is one request away
Your support team
- Gets what the AI can't fix, with the findings
- Approves changes, or lets routine ones run
- Keeps the customer relationship and the billing
Microsoft and your distributor
- Microsoft resolves service incidents and platform faults
- Your distributor handles orders and billing questions, with the details from the AI
Questions from Microsoft CSPs
US$100 per technician a month, with unlimited customers, tenants and devices; Voice AI minutes and taxes are extra. Reselling it with your licenses? Ask us about partner pricing.
Yes. The AI answers under your name and your support address, and every ticket stays in your desk.
You connect each customer's tenant once, with their admin's consent. It does not depend on Partner Center or your distributor's portal.
Your team does. You choose which changes need an approval and which routine ones can run on their own.
No. Direct bill partners, indirect resellers and distributors use the same desk, with each customer as its own client.
Start the free trial, connect one licensing customer, and watch the AI work its requests. Add the rest when you are ready.