Comparison
0patch vs NetZen AI: Micropatching or IT Operations?
By NetZen AIPublished Sources reviewed
0patch delivers tiny in-memory security patches for software Microsoft no longer supports, at a published 24.95 € or 34.95 € plus tax per computer per year (0patch.com/pricing.html, read 2 November 2026). It has no AI and no service desk; it is a specialist you can run beside NetZen.
NetZen is the AI service desk, RMM and PSA for MSPs: patch policies for supported software, an AI that reads the device and runs the fixes you approve, and the ticket that carries the work to the invoice.
Features and pricing
What each product does on a device, with sources beside each claim.
0patch publishes its prices; it describes no AI. “Not verified” is an open question, not a missing feature.
AI on the ticket
None described: 0patch is a patching agent, not a service desk.
Documented
0patch product pagesNetZen AI
The AI opens the ticket from Teams, Slack, Google Chat, email, web chat or phone, asks what your intake policy asks, answers from that client’s knowledge and keeps it on one ticket; a technician gets the findings.
Documented
NetZen service deskPatching
Micropatches for Windows and Office versions past end of support, applied in memory without a restart; Enterprise adds central management, silent deployment and patching policies.
Documented
0patch pricing and plansNetZen AI
Patch policies for supported Windows, macOS and Linux software and third-party apps, scheduled per client; the AI has device patch status on the ticket.
Documented
NetZen AI RMMAI on the device
None described.
Documented
0patch product pagesNetZen AI
The AI reads the device through NetZen’s own agent (Windows, macOS, Linux) and runs the fixes you enabled, with the approver you set per automation; every run is recorded.
Documented
NetZen AI RMMService desk and billing
Not part of 0patch.
Documented
0patch product pagesNetZen AI
Included: tickets, SLAs, client portal, agreements, time, quotes, invoices, QuickBooks Online and Xero.
Documented
NetZen pricingPricing and packaging
Free for up to 10 computers (non-commercial, selected patches); Pro 24.95 € and Enterprise 34.95 € plus tax per computer per year; volume discount from 20 licences.
Documented
0patch pricingNetZen AI
US$100 per technician a month, published, with AI, service desk, RMM and PSA included. Devices, clients and end users are not billed.
Documented
NetZen pricing| Capability | 0patch | NetZen AI |
|---|---|---|
AI on the ticket | None described: 0patch is a patching agent, not a service desk. Documented 0patch product pages | The AI opens the ticket from Teams, Slack, Google Chat, email, web chat or phone, asks what your intake policy asks, answers from that client’s knowledge and keeps it on one ticket; a technician gets the findings. Documented NetZen service desk |
Patching | Micropatches for Windows and Office versions past end of support, applied in memory without a restart; Enterprise adds central management, silent deployment and patching policies. Documented 0patch pricing and plans | Patch policies for supported Windows, macOS and Linux software and third-party apps, scheduled per client; the AI has device patch status on the ticket. Documented NetZen AI RMM |
AI on the device | None described. Documented 0patch product pages | The AI reads the device through NetZen’s own agent (Windows, macOS, Linux) and runs the fixes you enabled, with the approver you set per automation; every run is recorded. Documented NetZen AI RMM |
Service desk and billing | Not part of 0patch. Documented 0patch product pages | Included: tickets, SLAs, client portal, agreements, time, quotes, invoices, QuickBooks Online and Xero. Documented NetZen pricing |
Pricing and packaging | Free for up to 10 computers (non-commercial, selected patches); Pro 24.95 € and Enterprise 34.95 € plus tax per computer per year; volume discount from 20 licences. Documented 0patch pricing | US$100 per technician a month, published, with AI, service desk, RMM and PSA included. Devices, clients and end users are not billed. Documented NetZen pricing |
Sources and review scope
Sources checked . 0patch pricing and product pages (0patch.com/pricing.html, read 2026-11-02); NetZen patch policies, AI RMM and pricing.
Published by NetZen AI from public vendor materials. We have not run a comparative benchmark. Sources appear beside each claim. “Not verified” means an open question, not a missing feature.
AI security and governance
The AI asks before it acts.
It reads the device and the ticket, proposes only the fixes you enabled, and waits for the approver you chose. Every run is recorded.
1. It reads
The ticket, the device and that client’s knowledge.
2. It asks
The requester, your technicians or the site manager, as you set per fix.
3. It records
The run, the approval and the result, on the ticket or in History.
Who each platform fits
Choose around who the product is built for, what its AI may do, and what the quote adds up to.
When 0patch fits
You still run Windows or Office versions past their support date and need security fixes for them specifically.
You want a per-computer line item for that one job, beside whatever desk and RMM you already run.
When NetZen AI fits
You want patching under policy for supported software, an AI that works the ticket and the device, and the PSA, in one price per technician.
Your devices are current enough that micropatching is not the problem; first-line tickets are.
What changes day to day
0patch runs on the machine and patches what it knows about; your desk hears about it only when it fails. On NetZen a user’s report becomes a ticket the AI reads against the device, patch status included, and your patch policies keep supported software current under schedule.
If you keep unsupported systems alive for a client, run 0patch beside NetZen and bill it as a line on that client’s agreement. Confirm the coverage and the coexistence you need during the trial.
Keep 0patch where you need it. The decision NetZen asks is about the desk, the device work and the bill for everything else.
Two different line items
A per-computer patch subscription beside a per-technician platform
For 100 unsupported computers, 0patch Enterprise is 100 × 34.95 € a year. For a five-technician MSP, NetZen is 5 × US$100 a month for the desk, the RMM, the PSA and the AI, with every device included. They do not compete for the same budget line.
In the customer’s words
The customer’s own words, not a benchmark against 0patch.
What impressed me was NetZen’s ability to integrate the AI into the ticketing, have it triage the request and help diagnose the machines. It was exactly what we were looking for.
Frequently asked questions
No. 0patch’s pages (read 2 November 2026) describe micropatching: small security fixes for software past its support date, with central management on the Enterprise plan. NetZen’s AI works the ticket and the device.
No. NetZen patches supported software under your policies; 0patch patches software its vendor no longer supports. MSPs that keep such systems run both.
Pro 24.95 € and Enterprise 34.95 € plus tax per computer per year, free for up to 10 non-commercial computers, with a volume discount from 20 licences (0patch.com/pricing.html, 2 November 2026).
No. US$100 per technician a month, with devices, clients and end users never billed.