Comparison
Devolutions vs NetZen AI: Remote Sessions or MSP Operations?
By NetZen AIPublished Sources reviewed
Devolutions Remote Desktop Manager centralises remote connections and credentials for technicians, with per-user packages published at US$265, US$400 and US$650 per user per year and a free edition (devolutions.net/pricing, read 2 November 2026). Its 2026.1 release adds MCP-powered AI automation for RDP and SSH sessions and an AI assistant in Devolutions Server.
NetZen is the AI service desk, RMM and PSA for MSPs: the AI works the user’s ticket and the client device, with remote access from the ticket, at one published price per technician.
Features and pricing
What each product does for a technician’s session and for the ticket, with sources beside each claim.
Devolutions publishes its prices. “Not verified” is an open question, not a missing feature.
AI on the ticket
None: Devolutions is a technician tool; it has no service desk for users.
Documented
Remote Desktop ManagerNetZen AI
The AI opens the ticket from Teams, Slack, Google Chat, email, web chat or phone, asks what your intake policy asks, answers from that client’s knowledge and keeps it on one ticket; a technician gets the findings.
Documented
NetZen service deskRemote access
Centralised RDP, SSH, VPN and web sessions with credential injection; RDM 2026.1 adds MCP-powered AI automation for RDP and SSH sessions.
Documented
What’s new in RDM 2026.1NetZen AI
Remote Connect to a client device from the ticket or the device page, sessions ending on their own after 60 minutes.
Documented
NetZen AI RMMAI on the device
AI automation inside sessions a technician runs; an AI assistant in Devolutions Server.
Vendor claim
What’s new in RDM 2026.1NetZen AI
The AI reads the device through NetZen’s own agent (Windows, macOS, Linux) and runs the fixes you enabled, with the approver you set per automation; every run is recorded.
Documented
NetZen AI RMMService desk and billing
Not part of Devolutions.
Documented
Remote Desktop ManagerNetZen AI
Included: tickets, SLAs, client portal, agreements, time, quotes, invoices, QuickBooks Online and Xero.
Documented
NetZen pricingPricing and packaging
Per user per year, billed annually: packages published at US$265, US$400 and US$650, a US$48 option for business users, and a free edition; enterprise from 100 users by quote.
Documented
Devolutions pricingNetZen AI
US$100 per technician a month, published, with AI, service desk, RMM and PSA included. Devices, clients and end users are not billed.
Documented
NetZen pricing| Capability | Devolutions | NetZen AI |
|---|---|---|
AI on the ticket | None: Devolutions is a technician tool; it has no service desk for users. Documented Remote Desktop Manager | The AI opens the ticket from Teams, Slack, Google Chat, email, web chat or phone, asks what your intake policy asks, answers from that client’s knowledge and keeps it on one ticket; a technician gets the findings. Documented NetZen service desk |
Remote access | Centralised RDP, SSH, VPN and web sessions with credential injection; RDM 2026.1 adds MCP-powered AI automation for RDP and SSH sessions. Documented What’s new in RDM 2026.1 | Remote Connect to a client device from the ticket or the device page, sessions ending on their own after 60 minutes. Documented NetZen AI RMM |
AI on the device | AI automation inside sessions a technician runs; an AI assistant in Devolutions Server. Vendor claim What’s new in RDM 2026.1 | The AI reads the device through NetZen’s own agent (Windows, macOS, Linux) and runs the fixes you enabled, with the approver you set per automation; every run is recorded. Documented NetZen AI RMM |
Service desk and billing | Not part of Devolutions. Documented Remote Desktop Manager | Included: tickets, SLAs, client portal, agreements, time, quotes, invoices, QuickBooks Online and Xero. Documented NetZen pricing |
Pricing and packaging | Per user per year, billed annually: packages published at US$265, US$400 and US$650, a US$48 option for business users, and a free edition; enterprise from 100 users by quote. Documented Devolutions pricing | US$100 per technician a month, published, with AI, service desk, RMM and PSA included. Devices, clients and end users are not billed. Documented NetZen pricing |
Sources and review scope
Sources checked . Devolutions pricing and Remote Desktop Manager pages (devolutions.net/pricing, read 2026-11-02; RDM 2026.1 release notes); NetZen service desk, RMM, automation and pricing.
Published by NetZen AI from public vendor materials. We have not run a comparative benchmark. Sources appear beside each claim. “Not verified” means an open question, not a missing feature.
AI security and governance
The AI asks before it acts.
It reads the device and the ticket, proposes only the fixes you enabled, and waits for the approver you chose. Every run is recorded.
1. It reads
The ticket, the device and that client’s knowledge.
2. It asks
The requester, your technicians or the site manager, as you set per fix.
3. It records
The run, the approval and the result, on the ticket or in History.
Who each platform fits
Choose around who the product is built for, what its AI may do, and what the quote adds up to.
When Devolutions fits
Your technicians live in remote sessions across many client systems and need one vault of connections and credentials.
Remote connection management is the purchase; the desk, the RMM and the AI on tickets are elsewhere.
When NetZen AI fits
You want the AI to work the ticket and the device before a technician connects, with the desk and the PSA in one price.
Remote Connect from the ticket is enough for your support work, and you do not want a separate per-user tool for it.
What changes day to day
With Devolutions a technician opens the right session with the right credential in seconds; the ticket that sent them there lives elsewhere. On NetZen the AI has already read the device and tried the enabled fix by the time a technician opens Remote Connect from the ticket, and the time stays on the ticket for the invoice.
MSPs with heavy server and network session work can keep Devolutions for the vault and put the desk, the device work and the AI in NetZen.
A session tool and a service desk are different purchases. Price them separately and keep both if your technicians need both.
Per user per year, beside per technician per month
Add the vault to the desk you keep
Devolutions is US$265 to US$650 per user per year for the session tool. NetZen is US$100 per technician a month for the desk, the RMM, the PSA and the AI, every client device included.
In the customer’s words
The customer’s own words, not a benchmark against Devolutions.
What impressed me was NetZen’s ability to integrate the AI into the ticketing, have it triage the request and help diagnose the machines. It was exactly what we were looking for.
Frequently asked questions
Yes, from 2026.1: MCP-powered AI automation for RDP and SSH sessions in Remote Desktop Manager and an AI assistant in Devolutions Server (vendor pages, read 2 November 2026). It assists technicians in sessions; it is not a user-facing service desk.
Per user per year, billed annually: published packages at US$265, US$400 and US$650, a US$48 option for business users, a free edition, and enterprise pricing from 100 users (devolutions.net/pricing, 2 November 2026).
Yes. Remote Connect from the ticket or the device page on Windows, macOS and Linux, included in the technician price.
Yes. Keep it as the technician’s vault and run the desk, the device work and the AI in NetZen.