Comparison
Hexnode vs NetZen AI: MDM, Kiosks and Service Desk
By NetZen AIPublished Sources reviewed
Hexnode is unified endpoint management priced per device: US$2.20, US$3.20 and US$4.70 per device per month on its published plans, an Ultra plan and an MSP plan by quote, with Genie AI for chat, script generation and troubleshooting (hexnode.com pricing, read 2 November 2026).
NetZen is the AI service desk, RMM and PSA for MSPs: the AI works the user’s ticket and the device, and the time becomes the invoice line, at one published price per technician with devices free.
Features and pricing
Device management, AI, service desk and price, with sources beside each claim.
Hexnode publishes its per-device prices. “Not verified” is an open question, not a missing feature.
AI on the ticket
Genie AI answers questions from Hexnode’s help repository and helps troubleshoot; it is a technician assistant, not a user-facing desk.
Documented
Hexnode pricingNetZen AI
The AI opens the ticket from Teams, Slack, Google Chat, email, web chat or phone, asks what your intake policy asks, answers from that client’s knowledge and keeps it on one ticket; a technician gets the findings.
Documented
NetZen service deskDevice management
MDM and UEM for mobile, desktop, kiosk and rugged devices with policies, apps and remote actions.
Documented
Hexnode MDMNetZen AI
Monitoring, patch policies, software, remote access and Live View on Windows, macOS and Linux, with the AI reading the device on each ticket.
Documented
NetZen AI RMMAI on the device
Genie generates PowerShell, Bash, Shell or Python scripts for a technician to deploy and helps diagnose from device context.
Documented
Hexnode pricingNetZen AI
The AI reads the device through NetZen’s own agent (Windows, macOS, Linux) and runs the fixes you enabled, with the approver you set per automation; every run is recorded.
Documented
NetZen AI RMMService desk and billing
Not part of Hexnode.
Documented
Hexnode MDMNetZen AI
Included: tickets, SLAs, client portal, agreements, time, quotes, invoices, QuickBooks Online and Xero.
Documented
NetZen pricingPricing and packaging
US$2.20, US$3.20 and US$4.70 per device per month on published plans; Ultra and the MSP plan by quote; 14-day trial.
Documented
Hexnode pricingNetZen AI
US$100 per technician a month, published, with AI, service desk, RMM and PSA included. Devices, clients and end users are not billed.
Documented
NetZen pricing| Capability | Hexnode | NetZen AI |
|---|---|---|
AI on the ticket | Genie AI answers questions from Hexnode’s help repository and helps troubleshoot; it is a technician assistant, not a user-facing desk. Documented Hexnode pricing | The AI opens the ticket from Teams, Slack, Google Chat, email, web chat or phone, asks what your intake policy asks, answers from that client’s knowledge and keeps it on one ticket; a technician gets the findings. Documented NetZen service desk |
Device management | MDM and UEM for mobile, desktop, kiosk and rugged devices with policies, apps and remote actions. Documented Hexnode MDM | Monitoring, patch policies, software, remote access and Live View on Windows, macOS and Linux, with the AI reading the device on each ticket. Documented NetZen AI RMM |
AI on the device | Genie generates PowerShell, Bash, Shell or Python scripts for a technician to deploy and helps diagnose from device context. Documented Hexnode pricing | The AI reads the device through NetZen’s own agent (Windows, macOS, Linux) and runs the fixes you enabled, with the approver you set per automation; every run is recorded. Documented NetZen AI RMM |
Service desk and billing | Not part of Hexnode. Documented Hexnode MDM | Included: tickets, SLAs, client portal, agreements, time, quotes, invoices, QuickBooks Online and Xero. Documented NetZen pricing |
Pricing and packaging | US$2.20, US$3.20 and US$4.70 per device per month on published plans; Ultra and the MSP plan by quote; 14-day trial. Documented Hexnode pricing | US$100 per technician a month, published, with AI, service desk, RMM and PSA included. Devices, clients and end users are not billed. Documented NetZen pricing |
Sources and review scope
Sources checked . Hexnode pricing page (hexnode.com/mobile-device-management/pricing, read 2026-11-02); NetZen service desk, RMM, automation and pricing.
Published by NetZen AI from public vendor materials. We have not run a comparative benchmark. Sources appear beside each claim. “Not verified” means an open question, not a missing feature.
AI security and governance
The AI asks before it acts.
It reads the device and the ticket, proposes only the fixes you enabled, and waits for the approver you chose. Every run is recorded.
1. It reads
The ticket, the device and that client’s knowledge.
2. It asks
The requester, your technicians or the site manager, as you set per fix.
3. It records
The run, the approval and the result, on the ticket or in History.
Who each platform fits
Choose around who the product is built for, what its AI may do, and what the quote adds up to.
When Hexnode fits
You need MDM and kiosk control across phones, tablets and rugged devices, and per-device pricing fits a fleet of managed endpoints.
A technician works every ticket in a desk you keep; Genie helps write the script.
When NetZen AI fits
You support users and their computers for many clients and want the AI on the ticket and the laptop with the desk and the PSA in one price.
You want devices free on the invoice and the AI running the fixes you approve, not only drafting scripts.
What changes day to day
On Hexnode a technician writes the fix, with Genie’s help, and pushes it to the device; the user’s ticket lives in another desk. On NetZen the user’s message becomes a ticket, the AI reads the device, proposes the enabled fix and runs it when the approver says yes, and the ticket carries the result and the billable time.
MSPs managing phones and kiosks can keep an MDM for them and run the desk, the computer work and the AI in NetZen.
Run one alert and one user ticket through both. The one where the technician starts with the findings is the one that scales.
Per device or per technician
Price the fleet, then price the bench
Hexnode: devices × US$2.20 to US$4.70, plus the desk and PSA you keep. NetZen: technicians × US$100, everything included. Work both for your real counts.
In the customer’s words
The customer’s own words, not a benchmark against Hexnode.
What impressed me was NetZen’s ability to integrate the AI into the ticketing, have it triage the request and help diagnose the machines. It was exactly what we were looking for.
Frequently asked questions
Yes. Genie AI answers questions from Hexnode’s help content, generates scripts for macOS, Windows and Linux and helps troubleshoot (pricing page, read 2 November 2026). It assists technicians; it is not a user-facing service desk.
US$2.20, US$3.20 and US$4.70 per device per month on the published plans; Ultra and the MSP plan by quote; 14-day free trial (hexnode.com, 2 November 2026).
NetZen’s agent runs on Windows, macOS and Linux computers and servers. For phones and kiosks, keep an MDM beside it.
No. US$100 per technician a month, with devices, clients and end users never billed.