Comparison
InvGate vs NetZen AI: ITSM, Assets and MSP Fit
By NetZen AIPublished Sources reviewed
InvGate Service Management publishes its prices: a fixed US$1,499 a year for five agents with AI Hub included, US$500 per agent per year from US$2,500 for 5 to 100 agents, and custom pricing from US$12,000 a year; Asset Management is US$5 per IP device per year from US$2,500 (invgate.com/pricing, read 2 November 2026).
NetZen puts one AI on the ticket and the device inside a platform that is the service desk, the RMM and the PSA, at one published price per technician.
Features and pricing
AI, device work, PSA and price, with sources beside each claim.
InvGate publishes its prices and states AI Hub is included. “Not verified” is an open question, not a missing feature.
AI on the ticket
AI Hub, included on Service Management plans: classification, summaries and knowledge generation; a Virtual Service Agent for employees on higher plans (vendor pages).
Documented
InvGate pricingNetZen AI
The AI opens the ticket from Teams, Slack, Google Chat, email, web chat or phone, asks what your intake policy asks, answers from that client’s knowledge and keeps it on one ticket; a technician gets the findings.
Documented
NetZen service deskAI on the device
Asset Management discovers and inventories devices; no endpoint agent that runs fixes is described.
Not verified
InvGate Service ManagementNetZen AI
The AI reads the device through NetZen’s own agent (Windows, macOS, Linux) and runs the fixes you enabled, with the approver you set per automation; every run is recorded.
Documented
NetZen AI RMMService desk
Incidents, requests, changes, knowledge and self-service for one organization; cloud or on-premise.
Documented
InvGate Service ManagementNetZen AI
Tickets, SLAs, client portal and every channel per client, built for MSPs serving many organizations.
Documented
NetZen service deskBilling and PSA
No agreements, time to invoice or accounting; an MSP keeps its PSA.
Documented
InvGate Service ManagementNetZen AI
Included: tickets, SLAs, client portal, agreements, time, quotes, invoices, QuickBooks Online and Xero.
Documented
NetZen pricingPricing and packaging
Service Management: US$1,499 a year fixed for five agents; US$500 per agent per year from US$2,500; custom from US$12,000. Asset Management: US$5 per IP device per year from US$2,500.
Documented
InvGate pricingNetZen AI
US$100 per technician a month, published, with AI, service desk, RMM and PSA included. Devices, clients and end users are not billed.
Documented
NetZen pricing| Capability | InvGate | NetZen AI |
|---|---|---|
AI on the ticket | AI Hub, included on Service Management plans: classification, summaries and knowledge generation; a Virtual Service Agent for employees on higher plans (vendor pages). Documented InvGate pricing | The AI opens the ticket from Teams, Slack, Google Chat, email, web chat or phone, asks what your intake policy asks, answers from that client’s knowledge and keeps it on one ticket; a technician gets the findings. Documented NetZen service desk |
AI on the device | Asset Management discovers and inventories devices; no endpoint agent that runs fixes is described. Not verified InvGate Service Management | The AI reads the device through NetZen’s own agent (Windows, macOS, Linux) and runs the fixes you enabled, with the approver you set per automation; every run is recorded. Documented NetZen AI RMM |
Service desk | Incidents, requests, changes, knowledge and self-service for one organization; cloud or on-premise. Documented InvGate Service Management | Tickets, SLAs, client portal and every channel per client, built for MSPs serving many organizations. Documented NetZen service desk |
Billing and PSA | No agreements, time to invoice or accounting; an MSP keeps its PSA. Documented InvGate Service Management | Included: tickets, SLAs, client portal, agreements, time, quotes, invoices, QuickBooks Online and Xero. Documented NetZen pricing |
Pricing and packaging | Service Management: US$1,499 a year fixed for five agents; US$500 per agent per year from US$2,500; custom from US$12,000. Asset Management: US$5 per IP device per year from US$2,500. Documented InvGate pricing | US$100 per technician a month, published, with AI, service desk, RMM and PSA included. Devices, clients and end users are not billed. Documented NetZen pricing |
Sources and review scope
Sources checked . InvGate pricing page (invgate.com/pricing, read 2026-11-02) and Service Management product page; NetZen service desk, RMM, automation and pricing.
Published by NetZen AI from public vendor materials. We have not run a comparative benchmark. Sources appear beside each claim. “Not verified” means an open question, not a missing feature.
AI security and governance
The AI asks before it acts.
It reads the device and the ticket, proposes only the fixes you enabled, and waits for the approver you chose. Every run is recorded.
1. It reads
The ticket, the device and that client’s knowledge.
2. It asks
The requester, your technicians or the site manager, as you set per fix.
3. It records
The run, the approval and the result, on the ticket or in History.
Who each platform fits
Choose around who the product is built for, what its AI may do, and what the quote adds up to.
When InvGate fits
You are an internal IT team or a small service provider that wants ITSM with asset discovery at a fixed, published annual price.
A technician works the device in a separate tool; AI Hub assists classification, summaries and knowledge.
When NetZen AI fits
You are an MSP serving many clients and want the AI on the ticket and the device, with the desk, the RMM and the PSA in one price.
You want the AI to run fixes on client devices under your approvals, with devices never counted.
What changes day to day
On InvGate an agent works the ticket with AI Hub’s classification and summaries and opens another tool to work the device. On NetZen the AI has read the device and tried the enabled fix by the time a technician opens the ticket, and the time on it feeds the invoice.
For an MSP the comparison is InvGate’s per-agent price plus Asset Management plus the RMM and PSA you keep, against one technician price.
Add the asset line, the RMM and the PSA before you compare. Then run one real ticket through both.
Worked for five agents
A fixed annual price, beside one monthly price
InvGate Service Management is US$1,499 a year for five agents, plus Asset Management from US$2,500 a year and the RMM and PSA you keep. NetZen is 5 × US$100 = US$500 a month with the AI, the RMM and the PSA in it.
In the customer’s words
The customer’s own words, not a benchmark against InvGate.
What impressed me was NetZen’s ability to integrate the AI into the ticketing, have it triage the request and help diagnose the machines. It was exactly what we were looking for.
Frequently asked questions
Yes. AI Hub is included on Service Management plans for classification, summaries and knowledge, with a Virtual Service Agent on higher plans (invgate.com, read 2 November 2026).
Service Management from US$1,499 a year fixed for five agents, US$500 per agent per year from US$2,500, custom from US$12,000; Asset Management US$5 per IP device per year from US$2,500 (invgate.com/pricing, 2 November 2026).
NetZen’s agent reports each device’s health, hardware, software and patch status; it is an RMM, not a network discovery tool.
No. US$100 per technician a month, with devices, clients and end users never billed.