MSP comparison
Iru (Kandji) vs NetZen AI: MDM, MSP Fit and Pricing
By NetZen AIPublished Sources reviewed
Iru, formerly Kandji, focuses on endpoint, identity and compliance operations. NetZen combines MSP service desk, RMM and automation. A ticketing migration and an MDM migration are separate decisions; you may still need specialist device controls.
For an MSP, evaluate the client-management experience as well as the device. Iru’s MSP page labels parts of its partner experience as beta or forthcoming. Confirm availability for your rollout date.
Features and pricing
Compare the workflows and costs that matter to your MSP.
Public vendor documentation, not a hands-on benchmark. Confirm plan eligibility and prove your required workflows in a pilot.
Device management
Iru describes enrollment, configuration and automated updates for Apple, Windows and Android. Confirm feature coverage for each operating system.
Documented
Iru endpoint managementNetZen AI
NetZen offers endpoint monitoring, patch policies and remote actions. Do not assume these replace every MDM enrollment or policy requirement.
Documented
NetZen endpoint managementMSP portal availability
The MSP page marks its consolidated tenant view as beta; per-tenant cost exports and inherited roles are described as coming soon in GA.
Documented
Iru MSP program and availabilityNetZen AI
NetZen organizes client tickets, endpoint work and billing in the service desk. Pilot access with staff and requesters from separate clients.
Documented
NetZen service deskIdentity and compliance scope
Iru lists workforce identity, EDR, vulnerability management and compliance products alongside endpoint management. Quote the products you need.
Documented
Iru product and pricing scopeNetZen AI
Validate the identity, security and compliance controls you will retain. Adding a service desk does not establish equivalent coverage for each specialist product.
Documented
NetZen evaluation guidePricing and rollout
The pricing page requests a quote by product. Obtain MSP terms, minimums, supported platforms and renewal conditions in writing.
Documented
Iru pricingNetZen AI
US$100 per technician per month includes AI, PSA, RMM and automation, with unlimited devices and clients. Include migration and retained tools.
Documented
NetZen pricing| Capability | Iru (Kandji) | NetZen AI |
|---|---|---|
Device management | Iru describes enrollment, configuration and automated updates for Apple, Windows and Android. Confirm feature coverage for each operating system. Documented Iru endpoint management | NetZen offers endpoint monitoring, patch policies and remote actions. Do not assume these replace every MDM enrollment or policy requirement. Documented NetZen endpoint management |
MSP portal availability | The MSP page marks its consolidated tenant view as beta; per-tenant cost exports and inherited roles are described as coming soon in GA. Documented Iru MSP program and availability | NetZen organizes client tickets, endpoint work and billing in the service desk. Pilot access with staff and requesters from separate clients. Documented NetZen service desk |
Identity and compliance scope | Iru lists workforce identity, EDR, vulnerability management and compliance products alongside endpoint management. Quote the products you need. Documented Iru product and pricing scope | Validate the identity, security and compliance controls you will retain. Adding a service desk does not establish equivalent coverage for each specialist product. Documented NetZen evaluation guide |
Pricing and rollout | The pricing page requests a quote by product. Obtain MSP terms, minimums, supported platforms and renewal conditions in writing. Documented Iru pricing | US$100 per technician per month includes AI, PSA, RMM and automation, with unlimited devices and clients. Include migration and retained tools. Documented NetZen pricing |
Sources and review scope
Sources checked . Iru endpoint-management product, MSP program and pricing pages. Beta and forthcoming capabilities are identified separately from product descriptions.
Published by NetZen AI from public vendor materials. We have not run a comparative benchmark. Sources appear beside each claim. “Not verified” means an open question, not a missing feature.
AI security and governance
The AI asks before it acts.
It reads the device and the ticket, proposes only the fixes you enabled, and waits for the approver you chose. Every run is recorded.
1. It reads
The ticket, the device and that client’s knowledge.
2. It asks
The requester, your technicians or the site manager, as you set per fix.
3. It records
The run, the approval and the result, on the ticket or in History.
Who each platform fits
Choose around your client environments, technician workflow and migration requirements.
When Iru (Kandji) fits
Device enrollment, configuration policies, identity and compliance are the main reasons for your purchase.
You want to retain Iru’s device controls while keeping or separately evaluating your service desk.
When NetZen AI fits
You need AI-assisted user support, technician investigation and client billing alongside endpoint operations.
You want NetZen to help implement AI as a design partner, retaining specialist management tools where your customer requirements demand them.
Prove device coverage before changing management tools
Inventory the policies that protect your client devices: enrollment, application deployment, encryption requirements, identity access and recovery. Mark which product owns each requirement. Keep a specialist tool until the replacement passes the same checks.
Pilot a representative device from each required operating system. Verify what happens to existing profiles, management ownership and access during a transition. Confirm that your team can recover a device if enrollment or an update fails.
Run a separate support pilot: a user reports an application problem, a technician investigates, an authorized action runs or is rejected, and the next owner receives the evidence. This tests the service desk without making device-policy migration a prerequisite.
In the customer’s words
The customer’s own words, not a benchmark against Iru (Kandji).
What impressed me was NetZen’s ability to integrate the AI into the ticketing, have it triage the request and help diagnose the machines. It was exactly what we were looking for.
Frequently asked questions
Iru is the expanded platform formerly known as Kandji. Evaluate the current products and your contract instead of relying on an older Apple-only description.
Not automatically. Compare your required enrollment, configuration, identity and compliance controls individually. NetZen’s service desk and endpoint workflows can be evaluated while specialist device management remains in place; this does not imply a native Iru integration.
The reviewed MSP page labels the consolidated tenant view as beta and some billing and role capabilities as forthcoming. Get the availability of your required features confirmed before cutover.
Iru requests product-specific quotes. NetZen’s standard subscription is US$100 per technician/month. Include retained security or MDM subscriptions and migration in both budgets; the license units and product scopes differ.