Knowledge
Your handbook, your guides, your policies: the AI answers from them and cites the page.
The AI answers only from what you give it. The documents your team already maintains become the first line of support, and the questions it cannot answer tell you what to write next.
30 days · No card required · Work account
AI safety and security
The AI asks before it acts.
1. It reads
The ticket, the device and that client’s knowledge.
2. It asks
The requester, your technicians or the site manager, as you set per fix.
3. It records
The run, the approval and the result, on the ticket or in History.
What goes in
Upload PDFs and Word files, write in the editor, crawl a section of your website, or bring documentation from IT Glue or Hudu. Each source is listed with its scope, so you can see what the AI can read.
The AI knowledge base →How an answer looks
An employee asks how to request approved software; the AI explains your documented process and cites the document, and the request can continue as a ticket. When the answer is not in the knowledge, it checks the laptop or hands over; it does not guess.
Internal stays internal
Documents marked internal are available to your team and to the AI, not in the employee portal. Choose per document what employees can open and what only the AI may use to answer.
What it costs →Questions MSPs ask
The AI hands over what it cannot answer, so the tickets your team receives show where the knowledge is thin. Add the document that would have answered them.
Yes. Both feed the AI’s answers; you keep writing where you write today.
No. It answers from your documents and from what it finds on the device.
From an MSP using NetZen
“We're getting more of the details we need for a ticket. We're able to strategically ask the questions required to get that information at the beginning.”
Vik Joshi, Cinema Hero Solutions
Read the customer story →Try the NetZen platform
Thanksgiving Offer
$50$100USD per technician per month*
Connect your own laptop and ask the AI for an app in Teams or Slack. Approve it and watch the install.
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