On the laptop
The problem is on the laptop. The AI checks it before anyone asks for a screenshot.
Most internal tickets end on a device: a full disk, a stopped service, a wrong clock, a stuck update. The NetZen agent lets the AI check those first and fix the ones you allow.
30 days · No card required · Work account
AI safety and security
The AI asks before it acts.
1. It reads
The ticket, the device and that client’s knowledge.
2. It asks
The requester, your technicians or the site manager, as you set per fix.
3. It records
The run, the approval and the result, on the ticket or in History.
What it checks
Health, hardware and security status, installed apps and versions, patch status, services and processes, disk, network reachability and the device clock, with recent events and logs when a ticket needs them.
An AI RMM that asks before it touches a device →What it fixes, with your approval
Install or update an approved app from your catalog, restart a stopped service, free space on a full disk (temporary files only, never personal files), correct the clock, turn off a broken browser proxy, and run your reviewed scripts on one laptop or many. Patching follows your patch policy.
Automation that runs only what you allowed →How laptops enroll
One install command for your organization, or an Intune package for Windows fleets. The agent is signed by NetZen AI Inc, connects outbound over HTTPS only, opens nothing inbound and uninstalls like any app.
Questions MSPs ask
Windows, macOS and Linux, with available actions depending on the platform.
Yes, if you set the requester as the approver for that automation. For others, your technicians or a manager approve.
Yes. Every run is recorded: ticket actions on the ticket, and all runs under History with who started it, the device, the output and the approval.
From an MSP using NetZen
“We're getting more of the details we need for a ticket. We're able to strategically ask the questions required to get that information at the beginning.”
Vik Joshi, Cinema Hero Solutions
Read the customer story →Try the NetZen platform
Thanksgiving Offer
$50$100USD per technician per month*
Connect your own laptop and ask the AI for an app in Teams or Slack. Approve it and watch the install.
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Knowledge