Teams and Slack
Employees ask where they already work. Your team sees one ticket.
Connect Microsoft 365 or Google Workspace once and the AI is a help app in Teams or Google Chat; add Slack as an app in your workspace. Email and web chat open the same ticket.
30 days · No card required · Work account
AI safety and security
The AI asks before it acts.
1. It reads
The ticket, the device and that client’s knowledge.
2. It asks
The requester, your technicians or the site manager, as you set per fix.
3. It records
The run, the approval and the result, on the ticket or in History.
What an employee sees
Your company’s name followed by AI, your logo and your colours. They describe the problem in their own words; the AI asks what your desk would ask, answers from your knowledge or checks their laptop, and tells them when a person has taken over.
Channels and connections →What your technician sees
One queue with every request, the conversation, the device checks and their results, any fix that ran and who approved it, and the next step with its owner. Updates can post to a Teams or Slack channel of your own.
The AI service desk →Who the AI helps
Employees synced from your directory get knowledge answers and automations. Anyone else who writes in reaches your team through the same ticket. Approvals arrive on the ticket, in the portal or by email.
Questions MSPs ask
Yes. Teams and Google Chat come with the Microsoft 365 or Google Workspace connection; Slack and Pumble connect as workspace apps. All open the same ticket.
No. The AI is NetZen’s, included in the technician price. Microsoft Copilot Studio, Claude and ChatGPT can additionally work NetZen tickets with each person’s permissions.
Yes. Set a site manager per office or team as the approver on the automations you want handled without IT.
From an MSP using NetZen
“We're getting more of the details we need for a ticket. We're able to strategically ask the questions required to get that information at the beginning.”
Vik Joshi, Cinema Hero Solutions
Read the customer story →Try the NetZen platform
Thanksgiving Offer
$50$100USD per technician per month*
Connect your own laptop and ask the AI for an app in Teams or Slack. Approve it and watch the install.
Continue exploring
On the laptop