Pricing
One price per technician, with the AI and the agent in it.
A help desk, an AI add-on and an attended remote tool are three subscriptions. NetZen is one, per technician, with devices and customers free.
30 days · No card required · Work account
AI safety and security
The AI asks before it acts.
1. It reads
The ticket, the device and that client’s knowledge.
2. It asks
The requester, your technicians or the site manager, as you set per fix.
3. It records
The run, the approval and the result, on the ticket or in History.
What the price buys
The AI that answers and checks the machine, the agent on every customer device, the service desk with web chat, email and portal, remote access, your knowledge base, and the billing if you want it. Taxes and phone usage are the only extras.
What is in the price, what is extra →What a five-person support team pays
A help desk, an AI add-on and an attended remote tool, beside one NetZen price.
Zendesk Suite Professional, Copilot, ScreenConnect Standard
5 × $115, plus 5 × $50, plus 5 × $47
$1,060
Intercom Advanced, Fin at 500 outcomes, ScreenConnect Standard
5 × $85, plus 500 × $0.99, plus 5 × $47
$1,155
Freshdesk Pro, Freddy AI Copilot, Splashtop SOS
5 × $55, plus 5 × $29, plus 5 × $21.58
$528
NetZen AI, list price
5 × $100. Devices and customers free. AI included.
$500
NetZen AI, Thanksgiving offer (one-year term)
5 × $50. Devices and customers free. AI included.
$250
Per month for five technicians, billed annually where the vendor offers it. Zendesk Suite Professional $115 and Copilot $50 per agent, zendesk.com/pricing. Intercom Advanced $85 per seat and Fin $0.99 per outcome, intercom.com/pricing. Freshdesk Pro $55 and Freddy AI Copilot $29 per agent, freshworks.com/freshdesk/pricing. ScreenConnect Standard $47 per concurrent technician, screenconnect.com/pricing. Splashtop SOS $21.58 per technician, splashtop.com. All read 21 October 2026, before taxes.
Questions MSPs ask
No. The AI and the agent are in the technician price, with no per-resolution or per-outcome charge.
Nothing. Customers, their sites, devices and users are never billed.
Nothing is charged without a card. Add one any time; the first charge comes when the trial ends.
From an MSP using NetZen
“NetZen is a great fit for MSPs with help desk teams. It can help technicians solve L1 and L2 issues faster, and the team is very responsive to customer feedback.”
Daniel Lynes, President, Hammer Software
Try the NetZen platform
Thanksgiving Offer
$50$100USD per technician per month*
Your laptop joins as a demo customer’s machine. A customer asks for an app, you approve, NetZen installs it.
Continue exploring
Overview