Customers as clients
Each customer is a client. Each machine lands under the right one.
Your support desk sees customers, not a flat list of devices. In NetZen every customer is a client with its own sites, devices, people and knowledge, so a ticket, a device and an invoice always belong to the right company.
30 days · No card required · Work account
AI safety and security
The AI asks before it acts.
1. It reads
The ticket, the device and that client’s knowledge.
2. It asks
The requester, your technicians or the site manager, as you set per fix.
3. It records
The run, the approval and the result, on the ticket or in History.
How a device lands under the right customer
You copy an install command for that client from Endpoints, and whoever runs it with admin rights enrolls the device under that customer, and optionally its site and the person using it. Windows fleets can take an Intune package instead.
Devices, patching and remote access →How a customer reaches you
In your branded web chat with a name and an email address confirmed by a code; by email to your connected support inbox; or, for customers who want every ticket in one place, in the portal under your brand. The AI answers first in every channel.
Channels and connections →How a customer stays apart from the next
Knowledge, automations and devices are scoped per client. A customer’s employees get answers from that customer’s documents only, and only the people you added or synced get the AI’s knowledge answers and automations; everyone else reaches your team.
Access and control, per client →Questions MSPs ask
There is no limit on clients, sites, devices or end users, and none of them is billed. Only technicians are.
Yes, in the portal under your brand, where it can also approve requests and see invoices if you bill through NetZen.
Yes. Agreements, time on the ticket, invoices and QuickBooks Online or Xero are included, if you want them.
From an MSP using NetZen
“NetZen is a great fit for MSPs with help desk teams. It can help technicians solve L1 and L2 issues faster, and the team is very responsive to customer feedback.”
Daniel Lynes, President, Hammer Software
Try the NetZen platform
Thanksgiving Offer
$50$100USD per technician per month*
Your laptop joins as a demo customer’s machine. A customer asks for an app, you approve, NetZen installs it.
Continue exploring
On the machine