Moving from Atera
Moving from Atera: run both for 30 days, then switch one client at a time.
Nothing has to move on day one. The trial runs beside Atera with a work account and no card; the agent connects out over HTTPS and sits next to Atera’s on the same machine.
30 days · No card required · Work account
AI safety and security
The AI asks before it acts.
1. It reads
The ticket, the device and that client’s knowledge.
2. It asks
The requester, your technicians or the site manager, as you set per fix.
3. It records
The run, the approval and the result, on the ticket or in History.
What moves
Clients and sites are created in NetZen; devices enroll with one install command per client, or an Intune package for Windows fleets. Knowledge comes from IT Glue, Hudu, your documents and a crawl of your help pages. QuickBooks Online or Xero connect to NetZen, so your accounting stays.
What connects, per client and once →What you set once
Your intake questions, the automations each client may use and who approves them, SLA targets per priority, and the channels each client’s users reach you on. Codex and ChatGPT users can work tickets from their own assistant with their own permissions.
Automation that runs only what you allowed →When to switch
After one real client workflow has gone through intake, a device check, an approved fix and a technician hand-over on NetZen. Move that client, then the next; Atera can run until the last one has moved.
The migration checklist →Questions MSPs ask
Yes. The NetZen agent connects outbound over HTTPS only, opens nothing inbound and uninstalls like any app, so it runs beside Atera’s agent during the trial.
Open work moves as new tickets in NetZen; keep Atera’s history available for the retention period you need. Knowledge and documentation move through IT Glue, Hudu or document upload.
Run the 30-day trial beside Atera, move one client, then the next; Atera can run until the last one has moved. Each client is a set of sites, devices and channels, created once.
From an MSP using NetZen
“NetZen is a great fit for MSPs with help desk teams. It can help technicians solve L1 and L2 issues faster, and the team is very responsive to customer feedback.”
Daniel Lynes, President, Hammer Software
Try the NetZen platform
Thanksgiving Offer
$50$100USD per technician per month*
Keep Atera running during the trial. Connect one computer and put one client workflow through it.
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Overview