Growing MSPs
Alternatives to Atera for a growing MSP: what should change with the next client, and what should not.
Growth is measured in clients, sites and devices; your bench grows slower. The right alternative keeps the invoice tied to technicians, keeps each client apart, and gives the desk capacity without a hire.
30 days · No card required · Work account
AI safety and security
The AI asks before it acts.
1. It reads
The ticket, the device and that client’s knowledge.
2. It asks
The requester, your technicians or the site manager, as you set per fix.
3. It records
The run, the approval and the result, on the ticket or in History.
The invoice follows your bench, not your clients
NetZen bills per technician only. Endpoints, clients, mailboxes and end users are never counted, so winning a 400-device client does not raise the bill and a seasonal client does not need a plan change.
One price per technician →Every client stays its own world
Knowledge, scripts, automations and channels are scoped per client. Site managers approve for their sites. SLAs count business hours in the requester site’s time zone, so a client two zones away is measured in its own hours.
Put the AI in front of each client under your name →Tickets the AI works before your team does
The AI works first-line tickets: intake, knowledge answers, device checks and the fixes you allow. Technicians take the tickets that need them, with the findings attached. A new client adds tickets to the AI before it adds tickets to your people.
What the AI agent does on a ticket →A new service to sell
The AI your clients can buy from you.
Put the AI in front of each client’s employees, under your name, with their knowledge and your approvals. You set the price; NetZen charges nothing per end user.
Price a managed AI service →Questions MSPs ask
No. One plan at US$100 per technician a month with everything on. The Thanksgiving offer makes it US$50 in the first year on a one-year term.
There is no limit on clients, sites, devices or end users. Each client has its own knowledge, automations, channels and portal.
Yes. Each client’s employees use the AI under your brand, with that client’s knowledge and your approvals, and NetZen charges no per-end-user AI seat.
From an MSP using NetZen
“NetZen is a great fit for MSPs with help desk teams. It can help technicians solve L1 and L2 issues faster, and the team is very responsive to customer feedback.”
Daniel Lynes, President, Hammer Software
Try the NetZen platform
Thanksgiving Offer
$50$100USD per technician per month*
Keep Atera running during the trial. Connect one computer and put one client workflow through it.
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Moving from Atera