Implementation
How MSPs implement AI for their clients.
Start with one useful workflow and one client. NetZen works alongside your MSP to turn the idea into a service you can confidently support.
30 days · No card required · Work account
01 / Choose the first client workflow
Pick a recurring need: finding a support procedure, requesting an application, or getting help with a device. Agree what a good answer or resolution looks like, who owns the source information, and when a technician should take over.
02 / Prepare knowledge and access
Add client-approved sources and choose their client scope. Configure employee, site-manager and client-admin access. Review document visibility separately from what the AI can retrieve, then enable only the actions needed for this workflow.
Review access and control →03 / Connect a channel and test the handoff
Use the client portal or a supported channel such as Teams or Slack. Try a known question, a missing answer and an IT request. Verify the source, device scope, approval path and the moment a person takes ownership.
Choose your integrations →04 / Pilot, teach and launch
Invite a small pilot group. Show employees what the assistant handles and how to get human help. Review their questions with the client, correct the knowledge and expand when the agreed acceptance checks pass.
05 / Make ongoing care part of the service
Assign owners for document updates, access changes and unanswered questions. Define the support allowance and improvement schedule. NetZen helps with platform implementation; your MSP delivers the client service.
Package and price the service →Questions MSPs ask
Work with us to scope a supported client workflow, configuration and rollout. Agree responsibilities, timing and any services fees before the project begins. Custom development, migration and extensive knowledge cleanup need their own scope.
Native client knowledge, IT assistance and handoffs run in your NetZen platform. You still need to configure client sources, access and enabled actions, and agree who supports them. Existing external AI tools can connect where supported.
From an MSP using NetZen
“What impressed me was NetZen's ability to integrate the AI into the ticketing, have it triage the request and help diagnose the machines.”
Matt Kerekes, CEO, Cinema Hero Solutions
Read the customer story →Try the NetZen platform
Thanksgiving Offer
$50$100USD per technician per month*
Platform subscription for your MSP. Client implementation and service fees are set separately by you.
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Client knowledge