IT support & actions
From “I need help” to your MSP taking care of it.
Connect the answer to the next step. NetZen can collect details, check devices and use enabled automations, with human support built into the service.
30 days · No card required · Work account
Collect the details before a technician starts
The assistant opens or updates the ticket, asks for the information in your intake policy and keeps the requester informed. A technician can pick up the conversation and investigation instead of starting the interview again.
Enable the actions you are ready to support
Offer an approved application from your catalog, investigate a device or run an enabled fix. Choose the relevant client and device scope. Built-in cloud checks are read-only; changes through custom automations need to be built, tested and enabled by your team.
Explore NetZen automations →Apply the right approval policy
Ticket-triggered automations follow your configured approvers: requester, IT support, site manager or no additional approval. The AI cannot grant a required human approval. Manual and scheduled runs have their own execution paths.
See how control works →When AI cannot help, your MSP is there
On handoff the assistant stops. Assigned tickets wait for the agent; unassigned tickets stay open with the client’s service managers responsible for the next step. Your service agreement defines coverage and response times.
See AI investigation for technicians →Questions MSPs ask
That is your MSP’s commercial decision. Define the included support allowance and use the existing managed IT agreement where appropriate. AI availability does not imply 24/7 human support.
Live progress shows the issue, progress so far, next step, owner and due time. Users can follow their accessible tickets and respond to approvals through the client portal.
From an MSP using NetZen
“What impressed me was NetZen's ability to integrate the AI into the ticketing, have it triage the request and help diagnose the machines.”
Matt Kerekes, CEO, Cinema Hero Solutions
Read the customer story →Try the NetZen platform
Thanksgiving Offer
$50$100USD per technician per month*
Platform subscription for your MSP. Client implementation and service fees are set separately by you.
Continue exploring
Integrations