Client knowledge
Client knowledge. Useful answers. A person when needed.
Make your client’s procedures available where employees ask for help. Maintain the knowledge as part of your managed AI service.
30 days · No card required · Work account
Turn existing documentation into a first use case
Add a client’s IT handbook, application instructions or onboarding procedures. NetZen supports documents, files and website sources. Wait until sources are trained, then test the questions users actually ask.
Give an answer with a source
The assistant can answer from the knowledge base and cite the source document. For example, an employee asks how to request approved software; the answer explains the client’s documented process and the request can continue as a support ticket.
Keep client scope and document visibility clear
Scope sources to a client, or deliberately share suitable material across all clients. Internal documents are available to your team and the AI. External documents also appear in the portal for roles with knowledge-base access. Internal does not mean hidden from AI answers.
Understand access boundaries →Sell knowledge maintenance, not a one-time upload
Agree who approves source content and how changes reach your MSP. Review missing answers and stale instructions. Your team handles IT help; the client’s designated owner resolves ambiguous business policies.
Questions MSPs ask
This service focuses on client knowledge and supported IT workflows. Employees may still use other approved AI tools for writing, research or specialist work. Package the outcomes you can demonstrate rather than promising to replace every subscription.
Yes. External articles appear read-only in the client portal for roles with the Knowledge base add-on. This portal permission is separate from the assistant’s use of client-scoped knowledge.
From an MSP using NetZen
“What impressed me was NetZen's ability to integrate the AI into the ticketing, have it triage the request and help diagnose the machines.”
Matt Kerekes, CEO, Cinema Hero Solutions
Read the customer story →Try the NetZen platform
Thanksgiving Offer
$50$100USD per technician per month*
Platform subscription for your MSP. Client implementation and service fees are set separately by you.
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