Integrations
Bring your MSP into the tools clients use.
Use familiar support channels, or connect an approved AI workspace to NetZen. Your client’s access still follows their NetZen role.
30 days · No card required · Work account
Two ways to meet your clients
AI workspaces
ChatGPT
Claude
Microsoft Copilot Studio
Support channels
Microsoft Teams
Slack
Client portal
Connect an AI workspace
ChatGPT, Claude and Microsoft Copilot Studio can connect to NetZen tools. Users sign in to NetZen to work with the tickets, knowledge and devices their role permits. Automation tools prepare a proposal; the person confirms execution separately.
See AI connection options →Keep employee support in Teams and Slack
Connect Microsoft Teams through the client’s Microsoft 365 connection, or configure Slack as a support integration. Employees can ask for help where they work, while the ticket and handoff stay with your MSP.
Explore platform integrations →Offer a native client portal too
Clients can use NetZen’s portal for their requests, approvals and permitted services. They do not need a separate ChatGPT or Claude subscription to use native NetZen client AI.
Agree the workspace and subscription requirements
External AI apps receive the records their connected tools retrieve. Use an approved workspace and check its connector availability, data policies and subscription or usage charges. Microsoft Copilot Studio setup is distinct from simply having a Microsoft 365 Copilot seat.
Questions MSPs ask
No. Each person signs in to NetZen, and tool calls enforce their current role and scope. A connection does not grant a broader role. Administrators can review and revoke active connections.
No. Native NetZen AI is included in the technician subscription. External AI workspaces have their own eligibility, licensing and usage terms, which the client or MSP must account for separately.
From an MSP using NetZen
“What impressed me was NetZen's ability to integrate the AI into the ticketing, have it triage the request and help diagnose the machines.”
Matt Kerekes, CEO, Cinema Hero Solutions
Read the customer story →Try the NetZen platform
Thanksgiving Offer
$50$100USD per technician per month*
Platform subscription for your MSP. Client implementation and service fees are set separately by you.
Continue exploring
Access & control